Simple, honest pricing

Only pay for tickets actually processed

No seats. No minimums. No contracts. You send tickets, we resolve them. Pay per ticket, save thousands compared to traditional IT support.

Tier 1 — Auto-Resolved
$2
per ticket

Routine issues resolved automatically in under 2 minutes. No humans involved.

  • ✓ Password resets
  • ✓ Connectivity diagnostics
  • ✓ VPN troubleshooting
  • ✓ Email sync & configuration
  • ✓ DNS / DHCP resolution
  • ✓ Resolution in <2 minutes
Tier 2/3 — Escalated
$5
per ticket

Complex issues get a full AI diagnostic report before escalation to your team.

  • ✓ Software & hardware issues
  • ✓ Security incidents
  • ✓ AI diagnostic report
  • ✓ Root cause analysis
  • ✓ Investigation steps & suggested fix
  • ✓ Complexity estimate for your team
Get started

Pre-paid ticket packs

Buy a pack, use it as tickets come in. No expiration, no waste.

Starter
50
tickets
$100
avg $2.00 / ticket
 
Buy Starter Pack
Growth
200
tickets
$350
avg $1.75 / ticket
Save 13%
Buy Growth Pack
Enterprise
500
tickets
$750
avg $1.50 / ticket
Save 25%
Buy Enterprise Pack

Do the math

Typical MSP team (50 employees) $7,500 – $15,000/mo
Avg tickets/month (50 employees) ~200 tickets
~80% Tier 1 (160 x $2) $320
~20% Tier 2/3 (40 x $5) $200
TicketZero total $520/mo
Your savings Up to 93%
The competition

IT support pricing, compared

Per-seat pricing punishes growth. Per-ticket pricing rewards efficiency.

Feature
Traditional MSP
TicketZero
Pricing model
$79–$300/user/mo
$2–$5 per ticket
50-person team cost
$3,950–$15,000/mo
~$520/mo
Tier 1 resolution time
4–8 hours
<2 minutes
Coverage
Business hours + on-call
24/7, always on
Minimum commitment
Annual contract
None. Pay as you go.
Add new employee
+$79–$300/mo
$0 — pay only if they submit tickets
Scales with efficiency
No — same cost fewer tickets
Yes — fewer tickets = lower bill

Questions? Answered.

What counts as a ticket?

Any IT support request submitted through the dashboard or email ingestion API. Each unique issue = one ticket. Updates to the same ticket don't count again.

How do I know which tier a ticket is?

TicketZero's AI classifies every ticket automatically. Tier 1 tickets (password resets, connectivity, VPN, email) are resolved instantly. Everything else is Tier 2/3.

Do ticket packs expire?

No. Pre-paid tickets never expire. Use them at your own pace.

What if I run out of tickets?

Buy another pack anytime. No interruption to service. Or contact us for custom enterprise volume.

Is there a free trial?

Yes. The dashboard is live right now. Submit test tickets and see the AI triage engine in action before buying a pack.

Can I get a custom quote?

For teams processing 1,000+ tickets/month, we offer custom enterprise pricing. Contact us through the dashboard.

Stop paying for seats. Start paying for results.

Your IT team resolves the hard stuff. TicketZero handles everything else. Only pay for what gets processed.

Buy 200 Tickets — $350 Try the Dashboard Free